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Melbourne service area

Smart safety alerts for seniors in Melbourne

HushCare provides smart home safety alert setup for seniors, families, NDIS participants and care providers in Melbourne, with panic buttons, app alerts, remote checks and optional escalation.

Book a free safety assessmentView plans

Choose the response level that matches the home.

Pricing is confirmed after the free safety assessment, because the home, response contacts, location and support context matter.

1App alert
2AI call/SMS
3Monitoring backup

Start with nominated contacts, then add stronger escalation or partner-backed monitoring where the care context needs it.

$0 upfront equipment cost

Lower-risk family setup

Essential Family Alert

From $129/month

Equipment is included as part of the 24-month service plan with $0 upfront equipment cost.

For families who want app-based safety alerts, professional setup and remote device health checks.

Response pathway

App alert
Family/carer contact
Remote health check
  • Wireless safety control panel
  • Panic button
  • 1 PIR camera for event-based verification
  • App alert setup
  • Family/carer notification setup
  • Remote device health check
  • Professional installation included
  • 24-month service plan

This plan does not include professional monitoring. Alerts are sent to nominated family members or carers.

Discuss this plan
Most popular

Missed-alert escalation

Smart AI Response

From $169/month

Equipment is included as part of the 24-month service plan with $0 upfront equipment cost.

For families and providers who need stronger alert escalation and response coordination.

Response pathway

App alert
AI call/SMS
Multiple contacts
  • Everything in Essential Family Alert
  • AI-assisted alert classification
  • Automated voice call / SMS escalation
  • Multiple contact escalation
  • Incident confirmation log
  • Monthly device and activity report
  • Family, support coordinator and provider setup

AI-assisted response supports alert coordination but does not replace emergency services.

Discuss this plan
Monitoring backup

Higher-risk provider backup

Professional Backup

From $269/month

Equipment is included as part of the 24-month service plan with $0 upfront equipment cost.

For higher-risk care environments that need professional monitoring backup.

Response pathway

App alert
AI call/SMS
Monitoring backup
  • Everything in Smart AI Response
  • Professional monitoring centre backup through selected partners
  • Alarm escalation support
  • Event verification support where available
  • Provider-level reporting
  • Higher-risk and provider-managed care settings

Availability depends on location and monitoring partner. Professional monitoring may be delivered through a third-party monitoring partner.

Discuss this plan

Pricing is indicative and subject to home assessment, equipment requirements, location and selected response options.

For care organisations

Partner with HushCare

For NDIS providers, aged care providers, support coordinators and community care organisations that want to offer managed home safety alerts to their clients.

Partner pricing and referral benefits are available on request.

Become a HushCare partner
  • Support safer independent living for suitable clients
  • Offer a managed safety alert service without building your own technology
  • Access referral or partner benefits
  • Use client-level device health and activity reporting on selected plans
  • Add optional AI-assisted escalation or professional monitoring backup
  • Support families, carers and provider response pathways

Book a free safety assessment

We will use your details to understand the home setup, response contacts and whether HushCare is suitable.

Assessment before recommendation
Plan matched to risk and support setting
No obligation after the enquiry
No upfront equipment cost on eligible service plans

Assessment request

Match the service to the home.

Share the resident context, suburb and preferred response level. We will confirm the best setup before any installation.

No obligation
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Not for emergencies

By submitting, you acknowledge our Privacy Policy. Please do not include medical records or sensitive clinical details in this enquiry.

Melbourne home safety alert service

HushCare supports Melbourne households and providers with installed safety alert setup, response contact configuration and remote device health checks.

Who we help in Melbourne

The service can support seniors living independently, people living with disability, families, aged care clients, NDIS providers and care providers.

Equipment setup

The standard setup includes a wireless safety panel, panic button and one PIR camera for event-based verification with consent.

Family and carer alerts

Alerts can be routed to nominated family members, carers or providers, with optional AI-assisted escalation and monitoring backup on selected plans.

Suburbs served

HushCare can discuss setup across Melbourne CBD, Docklands, Southbank, Glen Waverley, Box Hill, Burwood, Doncaster, Clayton, Springvale, Mount Waverley and nearby suburbs.

Clear about what HushCare does and does not do.

HushCare is a home safety alert and response coordination service. It supports communication, consent-led verification and device oversight, but it is not a medical device.

Australian service focus

Built for Australian families, aged care providers, NDIS providers and independent living contexts.

Not a medical device

HushCare supports home safety alerts and response coordination. It is not a medical device and does not replace emergency services. In an emergency, always call 000.

Consent-led verification

PIR camera verification is event-based and requires consent from the resident or authorised representative.

Optional backup only

Professional monitoring is selected-plan only and may be delivered by a third-party monitoring partner.

A simple safety pack, configured around real response contacts.

The equipment is only one part of the service. Setup, consent, contacts and remote device health checks are what make the safety layer more practical.

Wireless safety panel

A discreet home safety hub configured around the resident, property and contacts.

Panic button

A simple help request trigger for seniors and people living with disability.

PIR camera event verification

Event-based image context for nominated contacts, used with consent.

App alerts and health checks

Family/carer notifications and remote device health checks for reliability.

Explore the right alert pathway.

personal alarm for elderly Australianspanic button alerts for seniorsNDIS safety alert systemaged care safety alert systemAI-assisted alert escalationprofessional monitoring backup

PIR camera verification is event-based and requires consent from the resident or authorised representative. HushCare supports home safety alerts and response coordination. It is not a medical device and does not replace emergency services. In an emergency, always call 000.

FAQ

Questions families and providers often ask.

Clear answers before a safety assessment.

Is HushCare a medical alarm?

HushCare is a home safety alert and response coordination service. It is not a medical device.

Does HushCare replace emergency services?

No. HushCare does not replace emergency services. In an emergency, always call 000.

Who receives the alerts?

Alerts can be sent to nominated family members, carers, providers or monitoring partners depending on the selected plan.

Does Essential Family Alert include professional monitoring?

No. Essential Family Alert sends alerts to nominated family members or carers. Professional monitoring backup is only available on selected plans.

What equipment is included?

The standard pack includes a wireless safety panel, panic button and one PIR camera. Additional devices may be available after assessment.

Is the camera always recording?

No. Camera verification is event-based and should only be used with consent from the resident or authorised representative.

Why is there a 24-month service plan?

HushCare includes professional setup, safety alert equipment, remote device health checks and ongoing service support. The $0 upfront equipment option is provided as part of a 24-month service plan.

Is the equipment free?

The equipment is included as part of the 24-month service plan with $0 upfront equipment cost. It is not a standalone free hardware offer.

Can care providers partner with HushCare?

Yes. HushCare can work with NDIS providers, aged care providers, support coordinators and community care organisations. Partner pricing and referral benefits are available on request.

Can HushCare be used for NDIS participants?

HushCare may support independent living and safety alert coordination for NDIS participants, depending on individual needs, plan goals, provider requirements and funding circumstances.

Can HushCare be used for aged care clients?

HushCare may support safer independent living for aged care clients, depending on individual needs, assessment outcomes and provider requirements.

What happens if no one responds to an alert?

Depending on the selected plan, alerts may be escalated to additional contacts, AI-assisted phone or SMS notifications, or a professional monitoring partner where available.