HushCare

Selected plans and partner coverage

Professional monitoring backup for higher-risk care environments

Selected HushCare plans may include professional monitoring centre backup through third-party monitoring partners, subject to location and availability.

Choose the response level that matches the home.

Pricing is confirmed after the free safety assessment, because the home, response contacts, location and support context matter.

1App alert
2AI call/SMS
3Monitoring backup

Start with nominated contacts, then add stronger escalation or partner-backed monitoring where the care context needs it.

$0 upfront equipment cost

Lower-risk family setup

Essential Care Alert

From $49/month

For families who want app-based alerts and professional setup.

Response pathway

App alert
Family/carer contact
Remote health check
  • Wireless safety panel
  • Panic button
  • 1 PIR camera
  • App alert setup
  • Family/carer notification setup
  • Remote device health check
  • 24-month service plan

Does not include professional monitoring.

Discuss this plan
Most popular

Missed-alert escalation

Smart AI Response

From $89/month

For families and providers who need stronger alert escalation.

Response pathway

App alert
AI call/SMS
Multiple contacts
  • Everything in Essential
  • AI-assisted alert classification
  • Automated voice call / SMS escalation
  • Multiple contact escalation
  • Incident confirmation log
  • Monthly device and activity report

AI-assisted response does not replace emergency services.

Discuss this plan
Monitoring backup

Higher-risk provider backup

Professional Backup

From $129/month

For higher-risk care environments needing monitoring backup.

Response pathway

App alert
AI call/SMS
Monitoring backup
  • Everything in Smart AI Response
  • Professional monitoring centre backup
  • Alarm escalation support
  • Event verification support where available
  • Provider-level reporting

Availability depends on location and monitoring partner.

Discuss this plan

Book a free safety assessment

We will use your details to understand the home setup, response contacts and whether HushCare is suitable.

Assessment before recommendation
Plan matched to risk and support setting
No obligation after the enquiry
No upfront equipment cost on eligible service plans

Assessment request

Match the service to the home.

Share the resident context, suburb and preferred response level. We will confirm the best setup before any installation.

No obligation
Required fields are marked
Not for emergencies

When professional monitoring backup may be useful

Monitoring backup may be useful for higher-risk care settings where family or provider contacts need an additional escalation layer.

How backup escalation works

Where available, a monitoring partner may support alarm escalation and event verification workflows according to the selected plan.

Family alerts, AI escalation and monitoring backup

Family alerts notify nominated contacts, AI escalation can add automated phone or SMS follow-up, and monitoring backup adds a partner-supported escalation option on selected plans.

Availability and partner limitations

Professional monitoring is only available on selected plans and may be delivered through a third-party monitoring partner. Availability depends on location and partner coverage.

Provider-level reporting

Selected plans can support provider-level reporting for alert activity, device health and escalation outcomes.

Clear about what HushCare does and does not do.

HushCare is a home safety alert and response coordination service. It supports communication, consent-led verification and device oversight, but it is not a medical device.

Australian service focus

Built for Australian families, aged care providers, NDIS providers and independent living contexts.

Not a medical device

HushCare supports home safety alerts and response coordination. It is not a medical device and does not replace emergency services. In an emergency, always call 000.

Consent-led verification

PIR camera verification is event-based and requires consent from the resident or authorised representative.

Optional backup only

Professional monitoring is selected-plan only and may be delivered by a third-party monitoring partner.

A simple safety pack, configured around real response contacts.

The equipment is only one part of the service. Setup, consent, contacts and remote device health checks are what make the safety layer more practical.

Wireless safety panel

A discreet home safety hub configured around the resident, property and contacts.

Panic button

A simple help request trigger for seniors and people living with disability.

PIR camera event verification

Event-based image context for nominated contacts, used with consent.

App alerts and health checks

Family/carer notifications and remote device health checks for reliability.

HushCare supports home safety alerts and response coordination. It is not a medical device and does not replace emergency services. In an emergency, always call 000.

FAQ

Questions families and providers often ask.

Clear answers before a safety assessment.

Is HushCare a medical alarm?

HushCare is a home safety alert and response coordination service. It is not a medical device.

Does HushCare replace emergency services?

No. HushCare does not replace emergency services. In an emergency, always call 000.

Who receives the alerts?

Alerts can be sent to nominated family members, carers, providers or monitoring partners depending on the selected plan.

Is professional monitoring included?

Professional monitoring is only available on selected plans and may be delivered through a third-party monitoring partner.

What equipment is included?

The standard pack includes a wireless safety panel, panic button and one PIR camera. Additional devices may be available after assessment.

Is the camera always recording?

No. Camera verification is event-based and should only be used with consent from the resident or authorised representative.

Is there a contract?

The $0 upfront equipment option is based on a 24-month service plan.

Can HushCare be used for NDIS participants?

HushCare may support independent living and safety alert coordination for NDIS participants, depending on individual needs, plan goals, provider requirements and funding circumstances.

Can HushCare be used for aged care clients?

HushCare may support safer independent living for aged care clients, depending on individual needs, assessment outcomes and provider requirements.

What happens if no one responds to an alert?

Depending on the selected plan, alerts may be escalated to additional contacts, AI-assisted phone or SMS notifications, or a professional monitoring partner where available.